Nvidia recalls Shield Tablet - Fire Hazard

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#5133613
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A co-worker of mine just filled out the recall form and it didn't mention anything about sending the old one back. Even though Nvidia is remotely disabling the defective units I'm surprised that they don't request the old ones back.
I guess you can keep it for spare parts, like the screen.
#5133721
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I guess that did not work out too well
#5133938
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A co-worker of mine just filled out the recall form and it didn't mention anything about sending the old one back. Even though Nvidia is remotely disabling the defective units I'm surprised that they don't request the old ones back.
What happens in these cases is they send the replacement unit out with a jiffy bag in the same package to send the old one typically postage paid for so no expensive to the customer.
#5133947
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Thanks god that Shield was out of stock, and i ended up with T800 instead.
#5134071
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I actually saw this coming. The Shield Tablet could have been great if it didn't go through so many rounds of cost cutting.
Android and gaming. First Ouya, now this. When these companies learn 🙂
#5134081
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What happens in these cases is they send the replacement unit out with a jiffy bag in the same package to send the old one typically postage paid for so no expensive to the customer.
Actually not in this case apparently. The app they have to use to initiate the process says it will deactivate the current tablet once the new one is activated. I don't think they're going to have us send them back, it makes no mention of that.
#5134191
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This may clear some things up. Here's the confirmation email I received from Nvidia regarding the recall. Dear NVIDIA Tablet Customer, Thank you for submitting a claim to replace your tablet. Your replacement will ship within the next 2-4 weeks. Please follow the included instructions to replace or dispose of your old tablet. Please make sure to back up your photos, video and data files, so that you may access them from your replacement tablet. As a reminder, when you set up your new tablet, your old tablet will be deactivated and no longer function. Please remove all accessories – cover, SIM card, SD card, etc. – before returning your old tablet. Thank you for your loyalty and for participating in this recall effort. Sincerely, NVIDIA
#5134360
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They should give it to nintendo do they ? :fuse:
#5134683
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Seeing as overheating batteries is usually a case of chargers pushing out too many amps, wouldn't a charger replacement be good enough? I feel like recalling the entire tablet is unnecessary, an inconvenience to customers, and more damaging to their reputation. I personally wouldn't really care about having a slower charger.