A Newegg customer says that instead of the RTX 4090 he ordered, he got weights.

schmidtbag

2022-10-24 17:21

Kaarme:

Isn't Amazon quite fair with returns? Although that might encourage people to try to scam Amazon itself, which might lead to later customers suffering, wittingly or unwittingly. Newegg, however, has such a reputation these days that I don't know how anyone could dare to buy anything worth more than 20 dollars from there. Years ago I used to think it would be sweet if Newegg operated in Europe as well, but those times are long gone. It's a mystery how it can keep running in the USA anymore.

I would argue Amazon is almost too fair about returns. You could be completely at fault and they take it back anyway. As far as I understand, it can be a consumable or perishable product and they'll still take returns. I think that, along with the fast shipping, is what made them so popular. Once Newegg started branching their market out to a bunch of non-tech products and Chinese sellers, their customer service tanked. I'd rather shop alibaba or ebay, where you actually have a chance of getting good customer service. I still use Newegg to find products I want because their power search is the best I've encountered of any online store, but I try to avoid them where I can. It sucks because I avoid Amazon wherever possible, so my options are getting limited. At least Microcenter seems to have significantly improved right around the time when Newegg started to suck so I'm not yet limited to obviously-evil corporations or shady no-name sellers. I'm lucky to have one of their stores within an hour drive from where I live, though, I may be better off ordering online just for the sake of avoiding sales tax. I'm not exactly in a rush to upgrade my PC.

#6064510

SplashDown

2022-10-24 17:23

pegasus1:

SandDisk Flash drives were bad for this, i think the most counterfeited item ever.

Ya that was nutz, read a bunch of people got screwed with those.

#6064521

MonstroMart

2022-10-24 17:48

Size_Mick:

The fact that it arrived in the packaging makes me think that maybe not the vendor but one of the employees did a switcheroo because they saw an opportunity to steal a card without getting caught.

Was probably bought from a 3rd party seller and is a scam. When you buy from Newegg and Amazon you must check if it's actually Amazon or Newegg selling it. If it's not sold directly by Amazon or Newegg you must be cautious.

#6064523

Ghosty

2022-10-24 17:51

TheDeeGee:

I never order anything above 50 bucks from amazon or ebay.

Never had any issues at all with eBay sellers in over 10 years.

#6064526

stereoman

2022-10-24 18:01

Reminds me of when I was in my teens, and I got the money together to buy a Geforce 256, so my dad gave me a lift to the local computer shop. I walked in asked for the card and this guy at the counter disappeared into the back for quite a while, eventually he returns with the box, hands it to me and I hand my money over. I say to my dad on the way home he took a long time finding one and he ended up getting it from the back which is weird considering there were tons of them on the shelves in the front of the shop. Anyway, eventually we get home I open the box and low and behold there's a bunch of capacitors broken away from the graphics card rolling around in the box, so I say to my dad this isn't right there's parts broken off the card we need to go back to the shop. Long story short they refuse to swap the card, they accuse me of breaking it, I go back to the car explain what's happened to my dad and he goes ape sh!t, storms into the shop, a few minutes later he comes out with a new card and a free pack of CDR's. Couldn't make it up!

#6064531

pegasus1

2022-10-24 18:17

Ghosty:

Never had any issues at all with eBay sellers in over 10 years.

Ive literally just had a message from Amazon crediting me money back for an NVMe drive i bought 12 days ago, it has dropped in price, so they credited me the difference, good service i think.

#6064545

k3vst3r

2022-10-24 18:42

Maybe I'm sceptical, but wouldn't weights like those bouncing around in shipping box, cause at least some damage to the foam packaging inside that box, looks largely pristine? like weights been added after opening the box.

#6064546

SamuelL421

2022-10-24 18:43

Except for the wild west of 3rd party sellers and Amazon, there are always cameras and oversight in warehouses and shipping departments. I think it's unlikely this would happen without a good chance of someone being caught. Since we are talking a 4090, that means this is well beyond the price bracket for petty theft/larceny. Someone isn't going to risk going to jail for several years over a 4090... That leaves two ideas: either this is happening further back in the chain (overseas, somewhere around initial distribution/packaging) and you'll probably find entire pallets of missing 4090s replaced with weights OR the person is just looking for attention and attempting a scam. Given how this was posted to social media seeking attention and outrage - the sort of thing that would pressure Newegg to take action to "fix" the situation, I feel like this is likely a scam.

#6064557

Ghosty

2022-10-24 19:05

SamuelL421:

Except for the wild west of 3rd party sellers and Amazon, there are always cameras and oversight in warehouses and shipping departments. I think it's unlikely this would happen without a good chance of someone being caught. Since we are talking a 4090, that means this is well beyond the price bracket for petty theft/larceny. Someone isn't going to risk going to jail for several years over a 4090... That leaves two ideas: either this is happening further back in the chain (overseas, somewhere around initial distribution/packaging) and you'll probably find entire pallets of missing 4090s replaced with weights OR the person is just looking for attention and attempting a scam. Given how this was posted to social media seeking attention and outrage - the sort of thing that would pressure Newegg to take action to "fix" the situation, I feel like this is likely a scam.

The only way that something like that could happen is if two orders are more or less the same size and weight.

#6064564

scoter man1

2022-10-24 19:21

bst857:

I don't think so. Why would you CNC weights when you can just buy them much cheaper?

Could be scraps ¯\_(ツ)_/¯

#6064569

Mr_Alexander

2022-10-24 19:49

I confirm that things like this happen. I had similar case with Amazon earlier this year. I ordered headphones but when I got the package and opened it I found it filled with some small marble balls. I sent it back to Amazon and got refund right away even before they received the box I sent to them.

#6064587

Zooke

2022-10-24 20:38

axium:

This looks like the poster is lying. People looked through his post history and there are a lot of posts about CNC or Laser cutting machines. The pieces that he photo'd in the box are either CNC cut or laser cut, so this stinks of fraud and attention whoring.

If what you say about previous cnc content is true (I haven't personally checked) then it's clearly a bullshit post. Those cuts of metal look fresher than Ed Sheeran after a shower.

#6064589

chispy

2022-10-24 20:43

Anyone knows what happenned at the end ? Did he got refund it by newegg or was it a fraud /scam by the buyer ?

#6064591

cucaulay malkin

2022-10-24 20:47

He should have been a little suspicious when the listing said 24kg of vram

#6064592

Reddoguk

2022-10-24 20:50

This reminds me of the old Laptop scam. You'd get shown a brand new laptop in a case/bag and think ok there's the item but when you got home the item has been switched for some bottles of water. If anything this is the delivery guys or the actual guy made it all up to try get a free card.

#6064747

Irenicus

2022-10-25 10:03

NewTRUMP Order:

I don't know if the person is telling the truth or just looking for attention. But if you steal a 4090 card out of the box at Newegg why bother to go all the trouble of bringing in weights, handling the empty box, placing the weights in the box and putting it back in to inventory? If you just dispose of the box then it will not be discovered missing, if ever, until they do an inventory count. Putting the box back in inventory with weights ensures there will be an investigation, or at least notification from an upset customer once it is purchased and ships. I am 51/49 on this one leaning towards a scam. https://media4.giphy.com/media/hmHDhRmnHJkOI/200w.gif?cid=ecf05e47k71hxdcx2g72h50zfm78br4f5r5r7tsytsh8ta1t&rid=200w.gif&ct=g

100% wrong. You've clearly got no experience in any area of retail.

#6064800

sykozis

2022-10-25 12:24

Kaarme:

Isn't Amazon quite fair with returns? Although that might encourage people to try to scam Amazon itself, which might lead to later customers suffering, wittingly or unwittingly. Newegg, however, has such a reputation these days that I don't know how anyone could dare to buy anything worth more than 20 dollars from there. Years ago I used to think it would be sweet if Newegg operated in Europe as well, but those times are long gone. It's a mystery how it can keep running in the USA anymore.

The issues aren't quite as widespread as it's been made to seem. I mean, yes, it is far more common than it should be but it's not something that most customers have to worry about. In my experience, as long as you avoid open-box or refurbished items, you're pretty safe. If you do have an issue, contact the product manufacturer instead of Newegg.

#6065140

Agonist

2022-10-26 03:32

Ghosty:

Never had any issues at all with eBay sellers in over 10 years.

I have 1 bad item from ebay in almost 20 years of using ebay. And it just happen to be a used gpu that would black screen once the driver was loaded. Seller refunded since I provided video proof and was very nice about it. And said to keep the card.

#6065203

pegasus1

2022-10-26 10:34

Looks like this was legit and Newegg have issued a refund.

#6065243

NewTRUMP Order

2022-10-26 13:50

Irenicus:

100% wrong. You've clearly got no experience in any area of retail.

Don't we all wish we were as smart as you. And you are 100% percent wrong I worked at Sears in Shipping/Receiving.